For most people, the term tech support is pretty self-explanatory. The terms managed services and MSP… not so much. Let’s go over what makes managed services and what we do as a managed service provider that is different from the IT support you may be used to. To start, we’ll review where the idea of […]
Where MSP Services Come From Read More »
When you see that we offer tech support, you almost certainly have an idea of what that means. However, upon hearing about our typical service delivery for the first time, many people are really surprised by how different our services—as a managed service provider—are. These differences are not an accident. Let’s go back in time
How Managed Services Developed into What They Are Read More »
It’s no secret that 2020 has been relatively tough on all of us, down to the technology that so many use and rely on each year. Now that we’re in the home stretch towards a hopefully better 2021, let’s look back at some of the technologies that didn’t deliver as promised and some of the
Some of 2020’s Biggest Tech Flubs Read More »
Being told by an IT provider how important it is for you to update your software is probably a bit like your grade school teacher telling you how important it is to do your homework: of course they’re going to say it, it’s their job to do so. However, we’re telling you what the Department
Have You Applied the Recent Chrome Patches? Read More »
Your business’ critical IT systems are on the fritz again, and you aren’t sure what’s causing the problem. Fortunately, you have access to help. When you don’t feel well, or something’s wrong with your body, you visit your healthcare provider. They’ll examine you, diagnose the problem, and prescribe a solution. This process has been in
Managed Services is Healthcare for Your IT Read More »
Cloud computing is a tremendous tool for modern businesses. It provides users with anytime-anywhere access to the applications, storage, and processing they need to keep business running efficiently and productively. It is billed as-a-service, meaning that it also comes with the flexibility and scalability most businesses need to control their computing costs. Unfortunately, it’s not
The Hidden Costs You See When Using Cloud Platforms Read More »
With the amount of technology that the modern business relies on today, each business needs to maintain comprehensive documentation outlining it. As a managed service provider, we can provide an expert perspective on what needs to be included in this documentation. Let’s get into it. What Should My Documentation Include? Basically, your documentation should be
Improve Your Business With These Documentation Practices Read More »
When a budget comes into play, it is important to remember that there are a few ways that you can adjust it beyond eliminating line items. For instance, you can instead optimize some of the most egregious financial requirements your technology has–its support costs–by translating the unpredictably variable costs you likely deal with now for
How to Trim Your IT Support Expenses (But Keep Your IT) Read More »
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